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Feedback Sought on Future of Tourism Training

Published on June 14, 2011 from ATTTO

Tourism operators are being called on to have their say on the future shape of qualifications and training for their sector.

There are more than 100 local and national tourism qualifications available from New Zealand tertiary providers. With so much choice, this can make it difficult for learners and their employers to compare training options.

ATTTO is working collaboratively with tertiary education providers and industry representatives from across New Zealand to review the range of qualifications on offer, with the aim of streamlining qualifications and ensuring they are well-suited to industry and learner needs.

Tertiary education providers have been willing partners in this process, with consultation kicking off at a tertiary provider forum last week. Industry and employers are now being asked to have input into the consultation at forum events coming up in Queenstown on 8 July and in Auckland on 1 August.

ATTTO Chief Executive Elizabeth Valentine says industry input is crucial to the review process.

“The future of the tourism industry depends on having a pool of people with the right skills, who can deliver the kind of service we promise our visitors.

“Ensuring the qualifications on offer match what employers are looking for – and that both employers and learners can understand what they will get from training – is essential to successful skills development. This review provides an opportunity for employers to have a say and help shape our future workforce.”

The review is part of a New Zealand Qualifications Authority (NZQA) project – the Targeted Review of Qualifications (TRoQ) – to review all 6,000 qualifications registered with the NZQA. The aim is to rationalise the number of qualifications and ensure those that sit on the NZQA’s New Zealand Qualifications Framework are of a high quality and well-suited to industry and workforce needs.

This review will be guided partly by work ATTTO has been doing to update the New Zealand Tourism Workforce Development Strategy, a document that informs and outlines priorities in terms of skills and workforce capability development for the next few years.

For more information about the review and for event details, please visit

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